Frequently Asked Questions

Purchase related issues

How to purchase a drone on the Flying Eye website?

Browse our website, select the drone or accessory you want, click "Add to Cart", and then follow the prompts to complete the payment process.

What payment methods can I use?

We support Alipay, WeChat payment, credit card payment (Visa, MasterCard), and bank transfer.

Can I cancel the order after purchase?

You can contact us to cancel the order before it is shipped. If the order has already been shipped, please refer to the return policy.

Purchase related issues

What is the delivery time?

Domestic orders usually take 1-5 working days to arrive, while international orders require 5-15 working days. Please refer to the "Delivery Information" section.

How can I track my order?

You will receive an email containing a tracking number after shipment. You can use this tracking number to check the logistics status on our website or the courier company's website.

What if my package is lost or damaged?

We provide full transportation insurance. In case of loss or damage, please contact our customer service team and we will assist you with handling and provide corresponding compensation or replacement.

Products and Services

What brands of drones do you offer?

We provide drones and accessories from many well-known brands such as DJI, Parrot, Yuneec, etc.

Do drones need to be registered?

According to regulations in different countries, certain drones may need to be registered. Please ensure that you understand and comply with local regulations.

Does the drone provide warranty service?

Yes, we provide official warranty service, and the warranty period and content vary depending on the product. Please refer to the specific product page or contact us for details.

Can I receive drone flight training?

We offer online and offline drone flight training courses to help you safely and effectively use drones.

Returns and Refunds

If I am not satisfied with the purchased product, can I return it?

We offer a 7-day no reason return service (unless otherwise specified as non returnable). Please ensure that the product is not in use and the packaging is intact.

How to handle returns?

Please contact us to obtain a Return Merchandise Authorization Number (RMA) and follow the instructions we provide to return the product. We will process the refund after receiving and inspecting the product.